FAQ Management System to Locate, Capture and Share Information With Your Team, Clients and Website Users!

The FAQ module in Creative Content management system allows you to share information from your website or Intranet with an enterprise-grade knowledge base, reducing customer support, improving staff productivity and eliminating time wasted searching for information across disparate systems such as shared folders and paper documents.

The web-based self help FAQ interface makes it easy for customers to find answers to their own problems instead of submitting emails or calling your support department. You can, add, edit, delete frequently asked question by your customers and categorize them under various services.

You reduce staff training time significantly and give new staff members a “hands on” approach to learning online from website.

Add FAQ category wise

You can display Frequently asked question for various service. For example FAQs on your product can be added under a “Know about product” category, where as FAQ related to Billing and Policies can be added under “Terms & Conditions FAQ. This way you can add any number of categories and unlimited knowledge base. Naviation links will be provided to see other FAQ lists.
View Screenshot

Show / Hide FAQs on website

Now you can add FAQs in advance in admin and save it on server. Be it visible on website or not. Our content management system has this feature to show / hide frequently asked questions. If you have some offer going on for your products, which has separate terms and conditions, you can hide regular terms and conditions for time being, and display the offer related terms only on the website.
View Screenshot